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Mike,
Just had to tell you that I went to vote today and was tapped on the shoulder and asked how do I like my Kia? How many miles do you get? Is that it in the church parking lot? Sharp vehicle, sharp hair! I Laughed out loud over that one...was at work at The Woods on Sunday waitressing a banquet and someone called me the Dorsch Girl....last-a co-worker here at Ver Halen, said he saw it on Monday night football. Is it running again? I am getting the thumbs up, beeped at, waved at constantly by people I don’t know, passers by at home stopping to ask how I like the Kia……no marriage proposals as of yet……
Just thought you’d like to know your advertising is still going strong! J
Kathy Vallier The truck is wonderful along with your service department. Thank you for the wonderful experience & customer service.
Julie Kulick Mike,
I just wanted to pass on what a great car buying experience my wife Sue and I had working with Jim Warner. He did a great job. We will recommend Jim and Dorsch Ford Kia to our friends.
Doug and Sue Krupp
Oshkosh Dear Mr. Dorsch,
I am writing this letter in support of Mr. Joe Henrigillis, service advisor. I am a senior citizen and am hearing impaired. He is very courteous and always greets me with a cheerful comment and listens very carefully to any problems concerning my F-150 and Ford 500. I have confidence that Joe will always do his best to take care of my concerns. I am always happy to see Joe on duty. I have confidence that my concerns will be dealt with in a courteous, professional manner. I never feel that he treats an older person lightly. Yesterday, I thanked him for his service. His reply, "Well Paul, you are our valued customer!" He is one of the top service advisors with whom I have had contact and I have lived in several states.
With kindest regards,
Paul Otto
Green Bay Dear Dan, Mike & Pete,
Today my husband and I purchased a Kia from your company. We first visited your showroom on Saturday, June 16th and became acquainted with Eric Brown. Thanks to Eric's outstanding technical knowledge of the Kia we learned more than we expected. It was obvious to us how much Eric enjoys his work and the products that you offer. Throughout our visit, Eric was friendly and polite and patiently answered all our questions without subjecting us to any pressure.
We returned to the showroom today and again met with Eric. We looked at one more vehicle in addition to the Kia. Eric was so knowledgeable regarding the options we were considering.
Our decision to purchase a Kia and to purchase it from your company is the result of our positive interaction with Eric. He is an outstanding sales representative and you are fortunate to have him on your team.
Sincerely,
Judy Charles
Green Bay Wayne,
We just wanted to thank you for making our car buying experience a great one. You were very knowledgeable when explaining all the features of the 2007 Kia Spectra. It was also nice that we felt no pressure to buy unlike at other dealerships. You just simply let the car sell it self which was great. You not only gave us a great deal, but a friendly, no pressure atmosphere. Thanks for all your help. Eric loves the new Spectra.
Sincerely,
Eric & René Kehler
Green Bay I am writing to tell you why I will be a lifelong customer of your dealership.
Each year, I go on a week-long fishing trip with some buddies. It's an annual event that we all look forward to - 7 days of camaraderie with five of my best friends. This year, just a few days before we were to depart, I hit a deer with my Kia Sedona van. The accident caused major damage and between towing, working out the insurance details, ordering parts and getting the car repaired, the van was going to be out of commission for a couple of weeks. This put our trip in jeopardy, since my vehicle was needed to get people and gear to our destination. Patrick and Dale, your body shop managers, went WAY above and beyond to make sure my trip was not cancelled. They did their very best to try to get it fixed before we left, and when that turned out not to be possible, they gave me a loaner van for a week at no cost to me. Do you have any idea how rare and appreciated customer service like that is? You can be assured that I will tell this story to everyone I know. I have made it my personal mission to steer as much business as I can in the direction of Dorsch Ford Kia. And when the time comes for me to purchase my next car there will only be one place that I will shop. Thank you so much for everything your staff did to allow our fishing trip to happen and for renewing my faith in human nature. This truly was an undeserved favor for which I will be forever grateful.
Michael Stearney
Denmark
Dear Mr. Vertz,
Recently, I purchased a 2008 Ford Focus from Ryan Amundson. Ryan was exceptionally helpful, respectful and pleasant. Ryan portrayed excellent customer service skills and made every effort to ensure that my expectations were met. I hope you value him as an important asset to your sales team and recognize his contribution to your company. Because of Ryan's level of customer service, I will definitely recommend his service and your dealership to other potential customers.
Sincerely,
Maxine Temple Dear Craig & Lou,
Just a note to Thank You for your kind and professional attention concerning the recent purchase of my Mustang. I have rarely experienced such a smooth and effortless, not to mention pleasant, auto purchase. I will definitely recommend Dorsch Ford Kia to all my friends and plan to deal with you exclusively in the future.
Sincerely,
Diane Hamil
New Franken Dear Mr. Dorsch,
I wanted to inform you of an experience I had recently with one of the Service Representatives in your employ, Mr. James Anschutz. I am responsible for the fleet management at NWTC and have dealt with Mr. Anschutz on several occasions. During a visit on to your facility on March 3, 2008, I observed conduct from Mr. Anschutz that solidifies why I am a loyal Dorsch Ford Customer.
An elderly gentleman was in the service line with his vehicle. He was speaking with Mr. Anschutz about having service done to his vehicle and one of the items he requested was having his spark plugs changed. Mr. Anschutz verified the man's vehicle, checked the records and then started and physically checked the man's vehicle. He explained to the gentleman that the vehicle was not in need of all of the service that was requested and that the spark plugs had been replaced only 45 days prior. The gentleman thanked Mr. Anschutz for his time and left obviously happy.
This is the type of integrity and professionalism that warrants recognition. Mr. Anschutz could have very easily wrote the work ticket and had all of the unnecessary service preformed on the gentleman's vehicle. Instead he showed care and respect for his clients and did the right thing. I just wanted you to know that I noticed and was impressed. Mr. Anschutz has always been professional and timely when handling my vehicles, both private and corporate. He has earned my trust and respect.
Thank you and have a great weekend!
Daniel G. Norton
Northeast Wisconsin Technical College Would like to take this opportunity to thank all the "James's" that helped make our buying experience a real joy. We are extreamly pleased with our purchase. It was well worth our time to go the few extra miles to visit Dorsch Motors. We've had the opportunity to visit many car dealerships over the past couple months but just couldn't find the right deal. Not the case with Dorsch. Knew right away we came to the right place and was now a reason we didn't settle on any of the other "selections" .
People will hear of our experience and a lot of encouragement to visit Dorsch first. Certainly will make Dorsch our 1st stop now when it's time to put our Sorento up for adoption. Appleton KIA assured us that Dorsch would not stand by the price we were originally quoted. How wrong they were. And they are going to hear the good old "wanna bet?"
I've purchased a lot of new vehicles over the years, but no purchase experience matches this one. I bought 3 new Saturns over the years and they brag about a "no hassle deal". Got news for them, Dorsch is the "no hassle dealership" as far as I'm concerned. When I get ready to make a selection and go for the deal, I usually prepare for a meeting of the minds and get ready to battle the odds, but Dorsch had a deal for us that took all the fight out of it. I had nothing to counter on. It was sign and drive. A first for me.
Thanks again Dorsch. Really appreciate your dealership. Looking forward to our next purchase.
Henry and Cheryl Klemmer
Oshkosh, WI Hello Wayne,
I appreciate the time you and the dealership took to obtain my business as a new customer. I have purchased many new vehicles in the past, only returning once to a prior dealer. My experience thus far with Dorsch has been one of the friendliest. It was nice to meet all the people involved.
Thank you,
Rhonda Eick
Kimberly |
